Overview
Support customers in the US and Europe via email and chat; handle returns and product reviews.
Responsibilities
- Work with the team to plan, execute and measure results against monthly and quarterly goals.
- Track daily metrics, spot issues and propose improvements.
- Report regularly to your manager and share knowledge within the team.
- Join new projects with other departments.
Requirements
- College or university degree in a related field (training provided for entry-level candidates in some roles).
- Logical, proactive, detail-oriented and accountable for results.
- Good English reading skills are a plus.
- E-commerce experience is preferred.
Benefits
- Competitive pay plus performance bonus, salary review 2 times a year.
- Full social insurance and premium health insurance.
- Clear career path, 1-on-1 mentoring and a training budget.
- Annual company trip, team building, birthdays and holiday celebrations.
- Modern office and fully equipped workstations.
Apply for this position
Fill in the form below and our HR team will contact you within 3–5 working days.